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Policies

 

CHECK PAYMENTS We do accept check payments for orders totaling over $1000.00 (excluding shipping).please note that once we received the check there will be a 10 business day waiting period prior to processing your order. to expedite the waiting period, you may send a certified check for payment. we can begin processing your order as soon as a certified check is received. if you would like to pay by check, please email amdusa@optonline.net and one of our customer service representatives will assist you. CREDIT CARD (Preferred Method) WE do ask that all of our orders be placed online with credit card payment. You have the option to check out using our secure server. PURCHASE ORDERS Unfortunately, We cannot accept purchase orders. please opt for one of the others mentioned payment methods. WIRE TRANSFERS We do accept payments by wire transfer for orders totaling over $1000.00 (excluding shipping). for more information, please email us at amdusa@optonline.net and one of our customer service representative will assist you. PRIVACY POLICY.....COOKIES in order to uniquely identify each customer, The WEB Store uses cookies. A cookie is a file that is placed on your hard drive by the web browser. Cookies do not divulge any personal information about you, they are solely used as an identifier. In the case of the WEB Store site, cookies allow us to keep track of things like what is in your shopping cart and who is loggedin. IN ORDER TO SHOP ON OUR SITE, YOU MUST HAVE COOKIES ENABLED! to find out how to enable your cookies, go to: www.google.com/cookies.html find your browser type and follow the instruccions. INFORMATION COLLECTION & USE the Web Store is the sole owner of the information that is collected from customers on this site. We do not share any information about you with third parties in any way. We use the information collected from you during the registration process(including but not limited to e-mail address, first name, billing and shipping addresses) in a variety of ways to customize and optimize your shopping experience at the web store. Customer information is used to process orders, provide a personalized shopping experience for registered customers, send e-mail newsletters full of specials and helpful information to those who opt to receive them, and to monitor traffic patterns to improve our site's functionality and user-friendliness. We collect customers information with one goal in mind: Serving you to the best of our ability. OFF-SITE LINKS at the web store,we provide a large amount of food service related information. in order to view some of this information, you may be directed to a different web site. we are not responsible for the privacy practices or content of other websites. Be mindful if you are traveling off of the web store onto another websites. if you have any concern about the other site's privacy policy, we urge you to read it's privacy practices. REGISTRATION At the web store, we alow our customers to register with us during the checkout process. Registration is not mandatory, but it is strongly suggested. By reregistering, you are able to access special sections of the site, such as the MY ACCOUNT section, where you can track current orders and view old ones. You can also update and change your billing and shipping information. the Reorder section allows you to see what you've ordered in the past and reorder the same items quickly and easily! All the information we receive from you in the registration process is transmitted over a secure server and kept in a secure location. you can only access your information after logging in, which is done with a e-mail/password combination that you've created. SECURITY At the web Store, we are committed to making your online shopping experience with us as successful and safe as possible. We emply the best security available on the net for transmitting your personal information: SSL.SSL safeguards your information and guarantees your privacy while ordering through our site. You can see SSL is being employed by the lock icon at the bottom of your screen and the https in the address bar as opposed to the http that is normally there, you can also view our security certificates from www.authorize.net SHARING INFORMATION At the Web Store, We use outside companies to ship orders and to process credit card transactions. We only provide these companies with the appropriate ande necessary information. they do not store, share or retain this information in any way. TELL A FRIEND Whem you elect to refer the Web Store site to a friend, we ask for your friends e-mail address. after the referring e-mail is send, we do not store the friends e-mail address. it is solely used for the one time referral e-mail. UPDATING USER INFORMATION There may come a time that you as a registered customer will need to correct or update your user information. this can be done via the My Account section of the site. PRODUCTS IMAGE POLICY We strive to provide the most accurate images of our products as possible. However, some products images may be difficult or impossible to obtain. In that case,we will use the closest representative image we can find for the product. these representative, illustrative images may show optional accessories or features, or may be an image of a similar product. therefore, we recommend that you carefully read the product description and other related product literature such as specification sheets, MSDS sheets, etc...,before placing your order. if you have any questions or concerns about a product even after reading the description and product literature, please contact us. RETURNS POLICY RETURNS FOR COMMERCIAL SHIPPING ADDRESS Special order items, equipment, or items shipped directly from the manufacturer may be returned if unused, based on that manufacturer's return policy. since manufacturer's return policies and restocking fees vary, please contact us as soon as possible if you wish to return an item so we can help you and answer any questions you may have.- All regularly stocked items may be returned to us with a 20% restocking fee if the item has not been used. in order for returns to be accepted, your items must be returned within 30 days from receipt of your order. If you wish to return any part of your order, you must contact us firts for a return authorization before sending your order back to us. the return shipping fee is your responsibility.- For international returns, you will also be responsible for brokerage fees that may be applied. these fees may be applied after the return has been completed.-Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 20% restocking fee. RETURNS FOR RESIDENTIAL SHIPPING ADDRESSES Equipment and special orders items cannot be returned. regulary stocked, non-equipment items may be returned if unused, within 30 days from receipt of your order.a 20% restocking fee will apply to such returns. if you wish to return any part of your order, you must contact us firts for a return authorization before sending your order back to us. the return shipping fee is your responsibility.- For international returns, you will also be responsible for the brokerage fees that may be applied. these fees may be applied after the return has been completed.- Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 20% restocking fee. DAMAGED ORDERS-COMMON CARRIER If any item is clearly damaged, or if you have any doubt about possible damage, you must do the following: Note it clearly on the bill of lading before signing it.- Keep your copy of the bill of lading.-Contact us as soon as possible. If part or all of your shipment is dameged and you did not note this in any way on the bill of lading, we CANNOT guarantee any compensation for damages. DAMAGE/MISSING ITEMS Great care is taken when packing your order, but on rare occasions damage may occur or an item may have been missed. if any part of your order is missing or damage. you must contact us within 5 business days of receiving you order. DELIVERY APPOINTMENTS Most common carries require a delivery appointment is made and made and no one is available to receive the delivery, an additional delivery fee will be charged. DELIVERY TIME All delivery times are estimates. orders are usually processed and ready to ship within 1-2 business days (business days are Monday through Friday, 8:00 am to 4:30pm,) Most products ship out of our Brooklyn warehouse. however, some items will be shipped directly from the manufacturer.. common carrier range from 1 to 10 days for delivery, depending on your proximity to the shipping origin. UPS ground shipping can take anywhere from one to seven days. For additional shipping charges, UPS 2nd day air guarantees delivery of your order by the end of the second business day from when the order was picked up from our warehouse by UPS. UPS Next day air guarantees delivery of your order by the end of the next business day after your order was picked up mfrom our warehouse by UPS. Expedited shipping is not an option for common carrier shipments.UPS 2nd day & Next day air orders received aftewr 2:00 pm Eastern Standart time will be processed on the following business day. DESTINATIONS Currently, We will ship to anywhere in the contiguous United States as well as Alaska, Hawai and Canada. we are unable to ship to PO or APO/FPO boxes. if a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to us. if you are concerned about delivery to your address, please contact us before placing your order. METHODS & CHARGES The web store ships the majority of its products via UPS, however, for certain large and heavy items, a common carrier freight service is used.common carrier items are noted in your shopping cart with an asterisk.

Prices Are Subject To Change with out Notice.

 

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